Betparo Privacy Policy – How We Protect Your Data in Pakistan

1 Who We Are

This Privacy Policy applies to Betparo ("Betparo", "we", "us", "the Company") and governs the collection, processing, storage, and use of personal data belonging to users ("you", "Player") who access or use the Betparo website at betparo.ws and any associated services, mobile-optimised pages, and features provided thereon.

Betparo is an online gaming and sports betting platform serving players in Pakistan. We act as the data controller for personal data collected through the platform. This means we determine the purposes and means by which your personal data is processed, and we are responsible for ensuring that processing is carried out lawfully, fairly, and transparently.

By registering an account on Betparo or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this policy, please do not use the Betparo platform.

2 Personal Data We Collect

Betparo collects the following categories of personal data from players:

2.1 Identity & Contact Information

• Full legal name as provided during registration
• Date of birth (used to verify that you are 18 years of age or older)
• Mobile phone number (used for account verification via OTP and support communications)
• Email address (where provided for communications and account recovery)
• Residential address (collected during KYC verification where required)

2.2 Identification Documents

• National Identity Card (CNIC) number and/or scanned copy
• Passport details (where provided as an alternative identification document)
• Any other government-issued identification document submitted during KYC verification

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records (amounts, timestamps, payment method references)
• Payment account identifiers — e.g. Easypaisa wallet number, JazzCash number, bank account number, card last four digits (we do not store full card numbers)
• Account balance history and bonus transaction records

2.4 Gaming Activity Data

• Bet and wager history including selections, stakes, odds, and outcomes
• Casino game session records
• Bonus usage and wagering progress
• Login timestamps and session durations

2.5 Technical & Device Data

• IP address at time of registration and subsequent logins
• Device type, operating system, and browser version
• Cookies and similar tracking technologies (see Section 8)
• Geolocation data (country-level only, derived from IP address)

2.6 Communications Data

• Records of communications with Betparo customer support (chat logs, email threads)
• Survey responses and feedback submitted voluntarily
• Marketing preference settings

3 How We Collect Your Data

Betparo collects personal data through the following channels:

4 Why We Use Your Personal Data

Betparo uses the personal data it collects for the following specific purposes:

4.1 Account Management

Your registration data is used to create, operate, and maintain your Betparo account. This includes verifying your identity at registration, sending account-related communications such as password reset OTPs, processing your deposits and withdrawals, and maintaining an accurate record of your gaming activity and balance.

4.2 Age & Identity Verification

Betparo is legally and ethically obligated to ensure that all players are at least 18 years of age. We use your date of birth, CNIC, and other identity documents to fulfill this obligation. Where automated verification is not possible, we may request document submission for manual review. This process is also required under our anti-money laundering (AML) obligations.

4.3 Payment Processing

Financial data is used to process deposits from your chosen payment method, credit winnings and bonuses to your account, and process withdrawal requests back to your registered payment method. Transaction records are maintained to resolve payment disputes and comply with financial regulatory requirements.

4.4 Fraud Prevention & Security

Device data, IP addresses, and behavioural signals are analysed to detect and prevent fraudulent activity — including duplicate account creation, unauthorised access, bonus abuse, money laundering, and payment fraud. This processing is essential to protecting both Betparo and its legitimate players.

4.5 Customer Support

Support communication records allow our team to understand your query history, resolve issues efficiently, and maintain consistency across support interactions. We may access your account activity data during a support interaction to help diagnose and resolve your issue.

4.6 Regulatory Compliance

Betparo operates under a gaming licence that imposes specific data processing obligations, including age verification, KYC, anti-money laundering reporting, and responsible gaming monitoring. We process your data as required to remain compliant with these obligations.

4.7 Platform Improvement

Aggregated and anonymised usage data is used to understand how players interact with the Betparo platform, identify areas for improvement, optimise game and product performance, and make informed decisions about new features. This analysis does not involve individually identifiable data.

4.8 Marketing Communications

With your consent, Betparo may send you promotional communications about new games, bonuses, and special offers via SMS or email. You can withdraw your consent and opt out of marketing communications at any time without affecting your ability to use the platform. See Section 11 for details on how to exercise this right.

5 Legal Basis for Processing

Betparo processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide you with the Betparo service you have registered for — including account management, payments, and game delivery.
• Legal obligation: Processing required to comply with our licensing obligations, AML regulations, age verification requirements, and any applicable data protection laws.
• Legitimate interests: Processing for fraud prevention, platform security, internal analytics, and customer support where these interests do not override your fundamental rights and freedoms.
• Consent: Processing for direct marketing communications, where we will always ask for your explicit consent and honour any withdrawal of that consent promptly.

6 Data Sharing & Disclosure

Betparo does not sell, rent, or trade your personal data. We share personal data only in the specific circumstances described below, and only to the minimum extent necessary for the relevant purpose.

6.1 Service Providers

Betparo works with carefully selected third-party service providers who process data on our behalf under contractual obligations that require them to handle data securely and in accordance with this policy. These providers include: identity verification and KYC platforms, payment processing partners (Easypaisa, JazzCash, banking partners), game content providers, cloud hosting and infrastructure providers, and customer support tools.

6.2 Regulatory & Legal Disclosure

Betparo may disclose personal data to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so — for example, in response to a valid court order, regulatory investigation, or AML reporting obligation. We will not disclose more information than is required by the specific legal obligation.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial part of Betparo's assets, personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players in advance of any such transfer and will ensure that the receiving entity is bound by privacy obligations at least equivalent to those in this policy.

7 Payment Data & Financial Information

Payment security is critical for Pakistani players and Betparo treats financial data with the highest level of care. Here is specifically how we handle payment information:

• Betparo does not store full card numbers. Card payments are processed through our payment partner's secure systems. We retain only the last four digits of a card number and its expiry date for transaction reference purposes.
• Mobile wallet details (Easypaisa account number, JazzCash number, etc.) are stored in encrypted form and are used only to process transactions you initiate.
• Bank account details provided for IBFT withdrawals are stored in encrypted form and are never transmitted in plain text.
• Payment transaction records — amounts, timestamps, and payment reference numbers — are retained for the period required by our financial regulatory obligations, typically a minimum of five years.
• Financial data is never shared with any party other than the payment processor involved in completing your specific transaction.

8 Cookies & Tracking Technologies

Betparo uses cookies and similar technologies to operate the platform, remember your preferences, maintain your logged-in session, and understand how players use the site. Here is a breakdown of the types of cookies we use:

8.1 Essential Cookies

These are required for the Betparo platform to function. They manage your login session, maintain your basket or bet slip state, and enable core security features. These cookies cannot be disabled without preventing you from using the platform.

8.2 Preference Cookies

These cookies remember your settings — such as your preferred language or display preferences — so that you do not need to re-enter them each visit. They are not strictly necessary but significantly improve your experience.

8.3 Analytics Cookies

Betparo uses analytics tools to understand aggregate usage patterns — which pages are visited most, where players encounter problems, and how traffic flows through the site. Analytics data is processed in aggregate and does not identify individual players. You can opt out of analytics cookies without affecting platform functionality.

8.4 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies on a per-site or global basis. Note that disabling essential cookies will prevent you from logging in and using the Betparo platform.

9 Data Retention

Betparo retains personal data for as long as it is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law or regulation. The following general retention periods apply:

• Active account data: Retained for the duration of your account and for a period of five years after account closure, in accordance with our licensing and AML obligations.
• Transaction and financial records: Retained for a minimum of five years from the date of the transaction, as required by financial regulatory standards.
• KYC documentation: Retained for five years from the date of submission or from the date of account closure, whichever is later.
• Customer support records: Retained for two years from the date of the last interaction, or longer if the interaction relates to an unresolved dispute or regulatory matter.
• Marketing consent records: Retained for as long as you remain an active marketing subscriber, plus two years following opt-out, to document your consent history.
• Analytics data: Processed in aggregate form with no individual retention beyond 13 months.

When your data is no longer required for the purposes listed above and no legal retention obligation applies, Betparo will securely delete or anonymise it.

10 Security Measures

Betparo implements a layered approach to data security that combines technical, administrative, and procedural controls:

• Transport encryption: All data transmitted between your device and Betparo's servers uses 256-bit TLS/SSL encryption. The padlock icon in your browser confirms this connection is active.
• Data encryption at rest: Sensitive personal data — including identity documents, financial details, and passwords — is encrypted in our database using industry-standard algorithms.
• Password security: Passwords are hashed using a modern cryptographic algorithm. Betparo does not store plaintext passwords and cannot retrieve your password — only reset it.
• Two-factor authentication: Login and withdrawal confirmation via OTP to your registered mobile number adds a second layer of account security.
• Access controls: Access to personal data within Betparo's systems is restricted on a need-to-know basis. Staff with access to player data are subject to confidentiality agreements and security training.
• Security monitoring: Betparo's infrastructure is monitored around the clock for unusual activity, attempted intrusions, and anomalous data access patterns.

11 Your Privacy Rights

As a Betparo player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 15.